Citizens of Delhi can use this service through their WhatsApp. To do this, they need to save their phone number to +91 88000 07722 and send ‘Hi’ (without a single quotation mark) to this saved number from WhatsApp. At the moment the information of this helpline is coming in English, although we are hopeful that at least Hindi support can be added to it in the coming days.
One of the main reasons for launching this helpline through WhatsApp is to spread fake news and misinformation about CVD-19. You can use chatbot service to get accurate information about Novel Coronavirus (Stork-Cove-2) without relying on misinformation. The bot can also provide information on the rain shelters available in the city of Delhi and how it can be donated to the Chief Minister’s Relief Fund. There is also an option to apply for an electronic curfew pass during lockdown.
Last month the central government also launched its chatbot MyViv Corona helpdesk with similar features on WhatsApp. Within 10 days of its launch it has reached more than 17 million users across the country and recently this feature has added support to the default English language as well as Hindi.